Refund Policy

This Refund Policy explains our policies regarding refunds and cancellations for Minty Orange (“Service”), operated by Sparkpark LLC (“Company”, “we”, “us”, or “our”).

General Policy

Due to the nature of our AI-powered content restructuring service, all sales are final. We do not offer refunds for subscription fees once charged.

No Refunds For Partial Months

If you cancel your subscription, your account switches to the Free plan immediately. We do not provide prorated refunds for unused time.

No Refunds For Unused Credits

Monthly optimization credits expire at the end of each billing cycle and are not refundable as cash. If you change your subscription plan mid-cycle (upgrade, downgrade, or cancel), any unused credits from your old plan are carried over to your new plan as a bonus instead of being lost. They still expire at the end of your monthly cycle.

Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting support. Cancellations take effect immediately and your account switches to the Free plan. Any unused credits from your paid plan are carried over to your Free plan as a bonus and expire with your regular monthly cycle. We do not issue cash refunds for unused credits.

Free Trial

We offer a free preview mode that allows you to test the Service before committing to a paid plan. We encourage you to use this option to evaluate whether the Service meets your needs.

Technical Issues

If you experience technical problems that prevent you from using the Service, please contact our support team immediately. We will work to resolve the issue promptly.

In cases where technical issues on our end prevent you from accessing the Service for an extended period, we may, at our sole discretion, provide account credit or extend your subscription period.

Fraudulent Or Abusive Activity

We reserve the right to terminate accounts and deny refunds in cases of:

• Fraudulent payment methods
• Chargebacks or payment disputes
• Violation of our Terms of Service
• Abuse of the Service or our systems

Billing Disputes

If you believe you have been incorrectly charged, please contact us within 30 days of the charge. We will investigate and resolve billing errors in good faith.

Chargebacks

If you initiate a chargeback with your payment provider without first contacting us to resolve the issue, we reserve the right to:

• Immediately suspend or terminate your account
• Deny future service access
• Pursue legal remedies for fraudulent chargebacks

Service Changes

We may modify pricing, features, or subscription tiers with advance notice. Existing subscribers will be notified at least 30 days before changes take effect.

If we make substantial changes that reduce the value of your subscription, you may cancel before the changes take effect and will not be charged for subsequent periods.

Exceptions

Refunds may be considered on a case-by-case basis in extraordinary circumstances, including:

• Extended service outages caused by us
• Significant product defects that cannot be resolved
• Accidental duplicate charges

Such refunds are at our sole discretion and are not guaranteed.

Right Of Withdrawal For EU / EEA Consumers

If you are a consumer resident in the European Union or the European Economic Area, you have the right under Directive 2011/83/EU (implemented in Germany as § 312g BGB) to withdraw from your paid subscription contract within 14 days without giving any reason.

Withdrawal Period

The withdrawal period is 14 days from the day the paid subscription contract was concluded (i.e. the day your paid plan started or your first paid charge).

How To Exercise Your Right

To exercise your right of withdrawal, you must inform us by an unambiguous statement (for example, an email or a letter sent by post). You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication before the 14-day period has expired.

Send your notice to:

Or via our contact form.

Model Withdrawal Form

(Only complete and return this form if you wish to withdraw from the contract.)

To Sparkpark LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States:

I/We hereby give notice that I/we withdraw from my/our contract for the provision of the Minty Orange service.

• Ordered on: __________
• Name of consumer: __________
• Address of consumer: __________
• Signature (only if this form is submitted on paper): __________
• Date: __________

Effects Of Withdrawal

If you validly withdraw from the contract within the withdrawal period, we will reimburse all payments received from you without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged fees as a result of the reimbursement.

Early Loss Of The Right Of Withdrawal For Digital Services

The right of withdrawal expires prematurely in the case of a contract for the supply of digital content or services that are not supplied on a tangible medium if we have begun performance with your express prior consent and your acknowledgment that you will lose your right of withdrawal once performance has begun.

By starting any paid optimization, consuming paid credits, or otherwise using any paid feature of the Service during the 14-day withdrawal period, you expressly request immediate performance of the contract and acknowledge that you lose your right of withdrawal once that performance has begun. If you have not used any paid feature during the withdrawal period, the 14-day right of withdrawal remains available to you in full.

How To Request A Refund

If you believe you qualify for a refund under this policy, please contact us at mintyorange.ai/contact with:

• Your account email address
• Date of the charge in question
• Detailed explanation of why you believe a refund is warranted

We will respond within 5 business days.

Changes To This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact

For questions about this Refund Policy, please contact us at mintyorange.ai/contact.